Information We Collect

Kitchenaid may collect information that you provide directly when you browse our store, create an account, place an order, contact us, or subscribe to marketing emails.

• Name, email address, billing details, and shipping details
• Order information, product selections, and purchase history
• Account login details, if you create an account
• Customer service messages, questions, and support details
• Website usage information collected through cookies and analytics tools
• Payment-related information submitted during checkout through supported payment processors

How We Use Your Information

Kitchenaid uses customer information to operate our store, process orders, provide customer support, improve the shopping experience, and communicate with customers about store-related matters.

• To process and confirm orders
• To provide shipping, delivery, return, and exchange support
• To respond to customer service requests and product questions
• To manage customer accounts and order history
• To improve website performance, navigation, and customer experience
• To send marketing emails when customers subscribe or opt in
• To help prevent fraud, misuse, unauthorized access, or security issues

Order Processing

When you place an order with Kitchenaid, we use the information you provide to review the order, confirm purchase details, process payment, arrange fulfillment, provide order updates, and support any follow-up questions related to the purchase.

Please make sure your contact, billing, and shipping details are accurate before submitting an order so we can process your request correctly.

Payment Information

Kitchenaid supports payment processing through PayPal, Stripe, and credit card payment options. Payment information is handled through the selected payment processor during checkout.

Please do not send full credit card numbers, passwords, or sensitive payment details by email. If you have a payment-related question, contact us with your order number and a general description of the issue.

Cookies and Analytics

Kitchenaid uses cookies and analytics tracking to support website functionality, understand how visitors use our store, improve site performance, remember preferences, and measure general shopping activity.

Cookies may collect information such as browser type, device information, pages viewed, referring pages, time spent on the site, and interactions with store features. You can usually adjust cookie settings through your browser, but some website features may not work properly if cookies are disabled.

Email Marketing

If you subscribe to Kitchenaid email marketing, we may use your email address to send store updates, product information, promotions, and shopping-related messages.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at [email protected].

Service Providers

Kitchenaid may work with service providers that help operate the store, process payments, support checkout, manage orders, provide customer service, analyze website performance, and support email communications.

These service providers may access information only as needed to perform store-related services for Kitchenaid.

Data Security

Kitchenaid takes reasonable steps to help protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

No website, payment system, email system, or online transmission method can be guaranteed completely secure. Customers should avoid sending sensitive payment details or unnecessary personal information through email.

Data Retention

Kitchenaid keeps customer information for as long as needed to process orders, provide customer support, maintain business records, resolve disputes, prevent misuse, and meet store operation needs.

When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate for store records and operational requirements.

Customer Privacy Rights

Depending on your location and applicable privacy rules, you may have the right to request access to, correction of, deletion of, or information about certain personal data associated with your customer account or order history.

To submit a privacy request, contact Kitchenaid at [email protected]. We may need to verify your identity before processing certain requests.

Children’s Privacy

The Kitchenaid store is intended for general audiences and is not directed to children. We do not knowingly request personal information from children.

If you believe a child has provided personal information to Kitchenaid, please contact us so we can review the request.

International Users

If you access the Kitchenaid website from outside your country or region, your information may be processed or stored in locations where our store systems or service providers operate.

By using our store, placing an order, or contacting us, you understand that your information may be handled as part of normal ecommerce operations.

Policy Updates

Kitchenaid may update this Privacy Policy from time to time to reflect changes in store operations, website features, payment options, customer communication practices, or privacy-related requirements.

When updates are made, the “Last updated” date near the top of this page will be revised.

Contact Information

If you have questions about this Privacy Policy, your personal information, email marketing, cookies, order information, or privacy requests, please contact Kitchenaid customer support.

Email: [email protected]