Return Window

You may request a return within 30 days after your order is delivered. Return requests submitted after the 30-day return window may not be accepted.

Returns sent without contacting Kitchenaid customer service first may not be accepted.

Return Eligibility

To be eligible for a return, the item must meet the following conditions:

• The return request is made within 30 days of delivery.
• The item is unused, clean, and in its original condition.
• The item includes original packaging, accessories, manuals, tags, and included parts when applicable.
• The item is not damaged, altered, installed, washed, or used in a way that prevents resale.
• Proof of purchase, order number, or checkout email can be provided.

Item Condition

Returned items must be packed securely to help prevent damage during return transit. Please include all parts and materials that were originally included with the product.

If an item is returned used, missing parts, damaged, or not in its original condition, Kitchenaid may reject the return or adjust the refund amount after inspection.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items returned after the 30-day return window
• Items that have been used, installed, altered, damaged, or washed
• Items missing original packaging, accessories, parts, or included materials
• Gift cards or digital products, if offered
• Items marked final sale or non-returnable on the product page, if applicable
• Returns sent without prior customer service approval or instructions

How to Start a Return

Customers must contact Kitchenaid customer service before sending any return. Please do not send items back without first receiving return instructions and return details.

1. Email Kitchenaid customer service at [email protected].
2. Include your order number, checkout email, product name, and reason for return.
3. Wait for our customer service team to review your request and provide return instructions.
4. Pack the approved item securely according to the instructions provided.
5. Send the return only after you have received the correct return details from customer service.

Return Instructions and Return Details

Kitchenaid does not display a fixed return address on this page. Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Returns sent to the wrong location or sent without contacting customer service first may be delayed, rejected, or not accepted.

Return Shipping Cost

Kitchenaid offers 30 Days Free Returns for eligible approved returns. To qualify, customers must contact customer service first and follow the return instructions provided.

Return shipping costs may not be covered if the return is not approved, is sent without instructions, is outside the return window, or does not meet the eligibility requirements.

Refund Process

Once your returned item is received and inspected, Kitchenaid will review whether it meets the return eligibility requirements.

Approved refunds are processed within 3–15 days after the returned item is received and inspected. The refund will be issued to the original payment method when possible.

Depending on your payment provider, it may take additional time for the refund to appear in your account after it has been processed.

Exchanges

If you would like to exchange an item, please contact Kitchenaid customer service at [email protected] with your order number and exchange request.

Exchanges are subject to product availability and return eligibility. If an exchange is not available, our team may guide you through the return and refund process.

Damaged or Wrong Items

If your order arrives damaged or you receive the wrong item, please contact Kitchenaid customer service as soon as possible.

• Your order number
• The email address used at checkout
• A clear description of the issue
• Photos of the product, packaging, label, or damage, if available

Our team will review the information and provide the next steps. Please do not return the item until you receive instructions from customer service.

Final Sale Rules

If an item is clearly marked as final sale or non-returnable on the product page, it may not be eligible for return or exchange unless it arrives damaged or the wrong item is received.

Contact Information

For return questions, refund updates, exchange requests, or damaged-item support, please contact Kitchenaid customer service:

Email: [email protected]