Order Processing Time

After your order is placed, Kitchenaid will review and process the order within 1–3 days. Processing includes order confirmation, payment review, item preparation, and shipment handling.

Processing time is separate from the estimated delivery time. Orders placed during weekends, holidays, or high-volume periods may be reviewed during the next available business period.

Estimated Delivery Time

The estimated delivery time for Kitchenaid orders is 2–5 days after the order has been processed and shipped.

Delivery estimates may vary depending on the destination, local delivery conditions, weather, customs review, address accuracy, and other factors outside normal store handling.

Shipping Destinations

Kitchenaid provides Free Worldwide Shipping to supported delivery destinations. Customers are responsible for entering a complete and accurate shipping address at checkout.

If a destination cannot be served due to address restrictions, local delivery limitations, or unavailable service coverage, our customer support team will contact you using the email provided with your order.

Shipping Rates

Shipping is free worldwide. Kitchenaid does not charge a standard shipping fee for eligible orders covered by our Free Worldwide Shipping service.

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Tracking Information

Once your order has shipped, tracking information will be provided when available. Tracking updates usually appear within 1–3 days after shipment.

If your tracking number does not show movement immediately, please allow time for the tracking system to update. Some carriers may scan packages after they reach the next shipping facility.

Wrong or Incomplete Address

Please review your shipping address carefully before placing an order. Kitchenaid is not responsible for delays caused by incorrect, incomplete, or undeliverable addresses entered at checkout.

If you notice an address error after placing your order, contact us as soon as possible at [email protected]. We will do our best to help before the order ships, but address changes cannot be guaranteed after processing has started.

Customs, Duties, and Taxes

Any customs duties, import taxes, brokerage fees, or other government charges are included in Kitchenaid Free Worldwide Shipping. If such fees occur, they will be covered by us.

Customers do not need to pay separate customs duties, import taxes, brokerage fees, or other government charges for orders covered by our Free Worldwide Shipping service.

Lost, Delayed, or Damaged Packages

If your package appears lost, delayed, damaged, or delivered incorrectly, please contact Kitchenaid customer support so we can review the issue and provide the next steps.

• Your order number
• The email address used at checkout
• Your full shipping address
• Tracking number, if available
• Photos of the package or product damage, if applicable
• A clear description of the delivery issue

Please keep all packaging materials and product contents until your request has been reviewed.

Contact Information

For shipping questions, tracking help, delivery concerns, or address updates, please contact Kitchenaid customer support.

Email: [email protected]